100 Days of Tiny Landscapes | Day 021

I work hard to make sure your order is fulfilled, packaged and handled with the care your trust deserves, that it arrives delightfully in a timely manner, and that you are notified of its progress. 

Most questions will be covered here but if you need help with something please don't hesitate to email me at hello [@] dmicheleperry.com with any questions.

SHIPPING & RETURNS

All original artwork, hand-painted heirlooms, orders that are custom or made-to-order, gift cards, and seconds sale items are final sales. We are unable to accept these items for return or exchange.

Made-to-Order and Seconds Sale items have clearly marked forest green badges. 

Seconds Sale items are thoroughly checked and priced according to its condition.  Notable variations will be in the description. Minor variations may or may not be included.  Many times these pieces are simply overstocked because yours truly got too enthusiastic with her magic ordering wand.

I JUST SCOOPED UP MY FAVORITE PRODUCTS & THEN THEY WENT ON SALE… COULD YOU……

Gosh have I BEEN there. ABSOLUTELY.  If you purchase something that goes on sale within a week of your purchase date, please reach out and I’ll get you the discount. Just send me your order number and I’ll take it from there.

MY PURCHASE HAS NOT ARRIVED, IS LOST, GOT PORCH-NABBED, OR ARRIVED DAMAGED… 😫 WHAT NOW?

I take extraordinary care to package your purchases so they are safe in transit and a delight to open.  I’m not liable for poor handling practices once in the hands of the shipping partner, or for what happens to the items after they are marked delivered.

BUT, I GET it. If your purchases arrived damaged, I handle that on a case-by-case basis depending on circumstances and sufficient documentation.

If your purchase appears to be lost, not delivered, or stolen, here’s what to do:

• Please check with other members of your household and neighbors. (Especially during the holidays).  Sometimes deliveries get delivered near by or someone puts it inside for safe keeping.
• Double check your delivery address.  I can’t issue refunds or replacements for delivery addresses that are entered incorrectly.
• If you think your package is lost or got stolen, you will need to report that and contact the shipping company with your tracking number personally. After contacting them, please feel free to drop me an email and let me know. There is regrettably often little I can do but if there are delivery issues I want to know about it so I can follow up with our local post office.
• If your tracking says it is delivered, but it is missing… I have had USPS mark some orders as delivered before actually dropping them off. It’s happened to me as a customer and yes it is super unsettling. If you don't see the package in your mailbox 3 days, get in touch with the carrier and drop me an email. 

HOW LONG DOES IT TAKE FOR AN ORDER TO SHIP?

We ship within 5-8 days. Sometimes we ship faster. It simply depends on the volume we are experiencing.  Original artwork and hand-painted heirlooms ship priority mail to the continental US.

WHAT DOES PRE-TRANSIT MEAN IN MY SHIPPING NOTIFICATION?

The status of your order is determined based on where it is in the postal delivery pipeline. When I create your postage label your package it starts its postal journey.  Pre-transit means it is waiting for pick up from me, or may have been picked up but are waiting for their first scan by the shipping carrier.  These times are often lagging during heavy shipping seasons around the holidays.  Delivery times may be significantly delayed depending on weather and the holiday rush.

QUESTION I MISSED?

Please email me at hello [@] dmicheleperry.com.