We ship within 5-8 days. Sometimes we can ship faster. It simple depends on the volume we are experiencing.  Original artwork and hand-painted heirlooms ship priority mail to the continental US. 

We, unfortunately, can’t control how quickly an order arrives once it has left our studio. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

As of now, we only ship internationally on a case by case basis. I hope to offer more shipping options in the very near future. If you see something you love, please reach out and I am happy to research what shipping would be to send it to your location. Customers cover all customs duties or applicable expenses.

When your order is ready to ship you will be notified with a tracking number if your item ships out with an eligible carrier that provides one. All original art and hand-painted heirlooms ship USPS priority mail.

The status of your order is determined based on where it is in the postal delivery pipeline. When I create your postage label your package it starts its postal journey.  Pre-transit means it is waiting for pick up from me, or may have been picked up but are waiting for their first scan by the shipping carrier.  These times are often lagging during heavy shipping seasons around the holidays.  Delivery times may be significantly delayed depending on weather and the holiday rush.

I take extraordinary care to package your purchases so they are safe in transit and a delight to open.  I’m not liable for poor handling practices once in the hands of the shipping partner, or for what happens to the items after they are marked delivered.

BUT, I GET it. If your purchases arrived damaged, I handle that on a case-by-case basis depending on circumstances and sufficient documentation.

If your purchase appears to be lost, not delivered, or stolen, here’s what to do:

• Please check with other members of your household and neighbors. (Especially during the holidays).  Sometimes deliveries get delivered near by or someone puts it inside for safe keeping.
• Double check your delivery address.  I can’t issue refunds or replacements for delivery addresses that are entered incorrectly.
• If you think your package is lost or got stolen, you will need to report that and contact the shipping company with your tracking number personally. After contacting them, please feel free to drop me an email and let me know. There is regrettably often little I can do but if there are delivery issues I want to know about it so I can follow up with our local post office. 
• If your tracking says it is delivered, but it is missing… I have had USPS mark some orders as delivered before actually dropping them off. It’s happened to me as a customer and yes it is super unsettling. If you don't see the package in your mailbox in 3 days, get in touch with the carrier and drop me an email. 

I work hard to make sure your order is fulfilled, packaged and handled with the care your trust deserves, that it arrives delightfully in a timely manner, and that you are notified of its progress.  

Please note that our different types of products have slight variations in their policies.

STATIONERY PRODUCTS, ENCOURAGEPRINTS™, & SIGNATURE FINE ART PRINTS

Please open and check your items immediately upon receiving them. I accept returns of stationery products and art prints for 7 days from the date the carrier marks the package delivered. After 7 days, I cannot accept returns.  

For signature fine art prints, a restocking fee of 20% will be applied because we keep a limited number in stock and each print is hand embellished with gold accents.

Return postage at this time is covered by the customer. As we grow I hope to be able to change this! But we aren’t quite there yet. Please make sure you package your items with care because I am unable to issue refunds for items that are damaged in transit back to us.

Please provide the order number, email receipt, or proof of purchase when making a return request. 

ORIGINAL ARTWORK, HAND-PAINTED HEIRLOOMS, CUSTOM/MADE-TO-ORDER PRODUCTS, GIFT CARDS, & STUDIO SECONDS SALE ITEMS

All original artwork, hand-painted heirlooms, orders that are custom or made-to-order, gift cards, and seconds sale items are final sales. We are unable to accept these items for return or exchange.

Made-to-Order and Seconds Sale items have clearly marked forest green badges.  

Seconds Sale items are thoroughly checked and priced according to its condition.  Notable variations will be in the description. Minor variations may or may not be included.  Many times these pieces are simply overstocked because yours truly got too enthusiastic with her magic ordering wand. 

OPEN STUDIO DIGITAL PRODUCTS & EDUCATION RESOURCES

Woot! These are coming soooo very soon. These digital products come with my 7-Day Gladness Guarantee. If you tried it and you are not happy with your purchase, we will work to make sure you are satisfied.  Even if that means a refund. 

Some of our products are made to order by carefully chosen production partners. These products are created for you upon purchase.  Delivery times will vary and these orders may be shipped separately, depending on our production partner’s location.  These products have a forest green MADE TO ORDER badge.

Studio Seconds Sale items are thoroughly checked and priced according to circumstance.  Notable variations will be in the description. Minor variations may or may not be included. 

Many times these pieces are simply overstocked because yours truly got too enthusiastic with her 🧚🏻 magic ordering wand. 

These products have a forest green SECONDS SALE badge.

Gosh have I BEEN there. ABSOLUTELY.  If you purchase something that goes on sale within a week of your purchase date, please reach out and I’ll get you the discount. Just send me your order number and I’ll take it from there.

STATIONERY, ART PRINTS:

You may cancel your order in the first 24 hours by sending us an email at hello [@] dmicheleperry.com. After 24 hours, cancellations are not guaranteed and maybe subject to a 15% restocking fee.

MADE-TO-ORDER PRODUCTS:

You may cancel in the first 24 hours if the product has not been sent to production yet. Otherwise cancellation, is not possible.

ORIGINAL ART & HAND-PAINTED HEIRLOOM PURCHASES:

All sales of original art and hand-painted heirlooms are final. Cancellations in the first 24 hours will incur an 15% restocking fee.

OPEN STUDIO DIGITAL PRODUCTS & EDUCATION RESOURCES

These digital products come with my 7-Day Gladness Guarantee. If you tried it and you are not happy with your purchase, we will work to make sure you are satisfied.  Even if that means a refund. 

Absolutely. Please send me an email at hello [@] dmicheleperry.com with the details of your proposal. I or a member of my team will be in touch to let you know if it is a good fit for us.

We are setting one up and consider inquiries on a case-by-case basis. We love to hear from you!

Please send me an email at hello [@] dmicheleperry.com with the details and a link to your shop. I or a member of my team will be in touch to let you know if it is a good fit for us.

I do offer commissions! Here's a link to where you can find out more about that...

https://dmicheleperry.com/commissions

We consider licensing inquiries on a case-by-case basis. We love to hear from you!

Please send me an email at hello [@] dmicheleperry.com with the details and a link to your shop. I or a member of my team will be in touch to let you know if it is a good fit for us.

In short, you can display and enjoy it.

Here's the legalese extended version:

All artwork, images, original writing, and graphics are the sole property of D. Michele Perry and may not be used, reproduced, or copied by any party without written permission from the artist.  

D. Michele Perry retains all rights to the image of any and all artwork she creates including the rights to the image of sold & commissioned original paintings and works of art, including the right to make reproductions of any and all works of art unless the collector has purchased the rights to the image of the artwork in addition to the original painting or work of art. 

Any image displaying a piece of art (original or reproduction) that is used in print or digital media must include correct crediting information including the artist’s name as well as the work of art’s name if applicable.

No other uses are permissible except with written terms and consent of the artist.